Shipping

Dispatch

All stocked items will be dispatched within 1-2 working days from the date the order was placed.

- Please note that all orders are sent on weekdays only. 
- Delivery may be delayed at times of high order volumes.
 

Shipping method

Hong Kong

- Hong Kong Post, 1 - 7 business days, with tracking.
- SF Express, 1 - 7 business days, with tracking.

Asia

- SF Express, 2 - 14 business days, with tracking.
- FedEx, 2 - 10 business days, with tracking.
- DHL Express, 2 - 7 business days, with tracking.

Rest of world

- FedEx, 2 - 10 business days, with tracking.
- DHL Express, 2 - 7 business days, with tracking
- Hong Kong Post EMS, 10 -18 business days, with tracking (Services may be delayed) (Australia orders only)

 

*Please note that this delivery time frame is an estimate and not a guarantee. We are not responsible for delivery delays to customs holds beyond our control.

 

We offer FREE Expedited International Shipping for Orders Over HKD 5,000 and FREE Shipping within Hong Kong.

 

Shipping period and tracking

Once your order is dispatched, you will receive an email with tracking information. If customers would like more information on the location of their items during shipping, please follow up with carriers.

 

Customs / Acceptance of delivery

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

 

Incorrect address

Please provide the correct shipping/delivery address for your order. Once the order has been confirmed, we are not able to change it. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

 

Missing order

Drop93 is not responsible for fault of delivery by carriers. Please let us know, however we are not able to refund in these circumstances. You could track your parcel on carrier's websites. Please contact them directly for further assistance.

 

Customer pick up

We offer Hong Kong local pick up at our Central store. Please see the address below. 

Shop B, Lower Ground Floor, Ruttonjee Centre, 3 - 11 Duddell Street, Central, Hong Kong

 

For specific shipping enquiries please contact info@drop93.com